How to make a claim

As you've probably guessed we value our customers and the service we provide to you. And with this in mind we like to make the claims process as painless as possible. We do have procedures to adhere to, so to make them appear a little less daunting we will lay out some of the guidelines here, to assist you and help us deal with your claim efficiently and quickly.

Make sure you keep all travel insurance documentation on holiday with you and take note of any of the telephone numbers you might need:

+44 (0) 208 865 1643 for 24 hour emergency medical assistance

+44 (0) 208 865 1657 for claims

Always obtain written confirmation of travel delay or cancellation from the airline, ferry, railway or coach operator.

Ensure you take all possible precautions for safeguarding your belongings. If any of your belongings are lost or damaged, report it to the police and obtain a police report within 48 hours of the loss.

Keep all receipts, accounts and documentary evidence as you will need them to make your claim. Any item with a value of 50 or more must be supported with the original receipt.

In the event of death, medical expenses, accidental injury or illness likely to require hospitalisation, repatriation or any alteration to travel plans, call the 24 hour emergency medical assistance number immediately.

Do not discuss, agree or pay any potential claim against you for personal liability.

Travel insurance from Medici Travel Insurance is arranged by Professional Travel Insurance Company Limited (PTI).